Implementation Engineer, AI Voice

Responsibilities

• Own the technical onboarding and go-live for Canary's Voice AI product, including number provisioning, telephony configuration, and transfer logic.
• Lead telephony requirements calls with hotel IT teams, PBX vendors, and carriers to coordinate number porting and carrier changes.
• Debug routing and call-quality issues by analyzing SIP logs and diagnosing problems across SIP trunking, SBCs, and PBX rules.
• Serve as the primary escalation point for live telephony issues post-launch to ensure seamless property operations.
• Partner with the Product team to design modern conversational AI call flows and escalation paths.
• Act as the internal subject matter expert on telephony compliance, including E911, STIR/SHAKEN, and TCPA.

Requirements

• 3+ years of hands-on experience implementing or supporting voice/telephony systems (VoIP, SIP trunking, SBCs, or PBX platforms like Mitel, Avaya, or Cisco).
• Proven ability to read SIP logs and independently debug routing and call quality issues such as latency, jitter, or transfer declines.
• Strong working knowledge of number porting, carrier functions, and telephony compliance (STIR/SHAKEN, TCPA, E911).
• Experience in customer-facing roles, with the ability to lead technical conversations with IT professionals and vendors.

Preferred Qualifications

• Experience with hospitality-specific systems, such as PMS integrations or in-room phone setups.
• Background working with CCaaS platforms or AI voice products.
• Familiarity with PCI compliance awareness.

Benefits

• Competitive salary and quarterly performance-based bonuses.
• Equity via stock option grants.
• Canary Days: Monthly company-wide days off to recharge.
• Self Improvement Club: Monthly budget to support personal goal achievement.
• Professional Development: Dedicated budget for cross-functional learning.
• Travel Reimbursement: Stipends for visiting company offices and credits for staying at partner hotels.

About the Company

Canary Technologies is changing the game for hotels with modern software powered by a hospitality-specific AI platform. Utilized by over 20,000 hoteliers in 100+ countries, Canary equips major brands like Marriott, IHG, and Four Seasons with the technology they need to work smarter and wow their guests.