Implementation Consultant, Scheduling

Responsibilities

• Configure the Scheduling module to match agency staffing policies, including shift patterns, minimum staffing, overtime hierarchies, and certification requirements.
• Lead requirements-gathering sessions to capture current staffing practices and contractual rules to create documented configuration plans.
• Validate configurations against real-world agency scenarios, including holiday and exception conditions, prior to go-live.
• Support payroll export and timekeeping integration requirements.
• Partner with Implementation Managers to deliver milestones on schedule and surface project risks early.
• Maintain accurate project status and configuration documentation in Rocketlane.
• Serve as the Scheduling subject matter expert and surface product gaps or enhancement requests to the Product organization.

Requirements

• 3+ years of customer-facing SaaS implementation, configuration, or professional services experience.
• Strong public safety industry knowledge, specifically regarding fire and EMS shift structures and staffing models.
• Demonstrated expertise in complex scheduling rules (e.g., Kelly cycles, minimum staffing, and callback hierarchies).
• Proven ability to translate complex policy or contractual requirements into software configurations.
• Experience with Rocketlane or a comparable professional services delivery platform.
• Proficiency with Microsoft 365 (Outlook, Teams, Word, and Excel).
• Excellent communication, training delivery, and stakeholder engagement skills.

Preferred Qualifications

• Direct experience as a fire or EMS scheduling/staffing officer or comparable agency role.
• Hands-on experience with public safety scheduling platforms.
• Familiarity with payroll/timekeeping systems and scheduling-to-payroll data flows.
• Working knowledge of Salesforce.
• PMP, ITIL, or equivalent professional certification.

About the Company

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.