Implementation Consultant, Fire Prevention

Responsibilities

• Configure inspection programs, including occupancy records, inspection types, routes, and code-based checklists aligned with NFPA 1, IFC, or local amendments.
• Manage the configuration of permitting workflows, including operational and burn permits, application reviews, and renewals.
• Set up invoicing and fee collection processes for permits, inspections, and other billable prevention activities.
• Configure inspection, testing, and maintenance (ITM) workflows for fire protection systems and deficiency tracking.
• Implement fire investigation workflows, including cause and origin documentation.
• Configure code enforcement, violation tracking, and plan review routing.
• Partner with Implementation Managers to deliver milestones on schedule and surface project risks early.
• Serve as the Fire Prevention subject matter expert and provide feedback to the Product organization regarding gaps or enhancement requests.

Requirements

• 3+ years of customer-facing SaaS implementation, configuration, or professional services experience.
• Strong public safety industry knowledge, specifically regarding fire prevention, code enforcement, and inspection practices.
• Working knowledge of fire prevention workflows (inspections, permitting, invoicing, investigations, and ITM) within adopted code frameworks.
• Proven ability to translate regulatory or program requirements into software configurations.
• Strong organizational and project management skills with the ability to manage multiple concurrent projects.
• Excellent communication, training delivery, and stakeholder engagement skills.
• Proficiency with Microsoft 365 (Outlook, Teams, Word, and Excel).

Preferred Qualifications

• Direct experience as a fire inspector, fire marshal, plans examiner, or fire investigator.
• Fire prevention certifications such as ICC Fire Inspector I/II, NFPA Certified Fire Inspector, or Fire Investigator (NFPA 1033).
• Hands-on experience with professional services delivery platforms like Rocketlane.
• Familiarity with GIS and parcel data as applied to occupancy management.
• Knowledge of Salesforce and project handoff processes.
• PMP, ITIL, or equivalent professional certification.

Benefits

• Competitive salary and comprehensive compensation package.
• Medical, dental, and vision coverage.
• FSA/HSA and 401(k) options.
• Flexible PTO.
• Fully remote work environment with a technology stipend.

About the Company

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.