Implementation Consultant, Emergency Operations

Responsibilities

• Own the configuration and deployment of field response modules including Pre-Planning, Responder, Hydrants, and Command
• Configure occupancy records, hazards, and tactical information aligned to NFPA 1620 practices
• Set up mobile incident response views, dispatch/AVL information, and field access to pre-plan data
• Manage hydrant inventory, flow testing records, and water supply data aligned to NFPA 291
• Partner with Implementation Managers to deliver project milestones and surface risks early
• Collaborate with Technical Services on CAD and AVL data flows
• Surface product gaps, defects, and enhancement requests to the Product organization

Requirements

• 3+ years of customer-facing SaaS implementation, configuration, or professional services experience
• Strong public safety industry knowledge, including fire ground operations and incident command structures
• Demonstrated understanding of field response workflows and mobile tool operational contexts
• Familiarity with GIS and mapping concepts applied to occupancies and response data
• Strong organizational and project management skills to handle multiple concurrent customers
• Excellent communication, training delivery, and stakeholder engagement skills

Preferred Qualifications

• Direct experience as a firefighter, company officer, training officer, or fire service GIS coordinator
• Working knowledge of NFPA 1620 and NFPA 291 standards
• Experience with GIS platforms or mobile data terminal (MDT) applications
• Proficiency with Salesforce or professional services delivery platforms like Rocketlane
• PMP, ITIL, or equivalent professional certification

Benefits

• Competitive pay and comprehensive medical, dental, and vision coverage
• 401(k) and FSA/HSA options
• Flexible PTO and a fully remote work environment
• Technology stipend

About the Company

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.