Implementation Analyst

About the Company

At August Health, our mission is to empower the essential work of caring for our elders. We provide a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.

Responsibilities

• Support full-cycle implementations by executing key tasks across multiple customer projects
• Configure the August platform based on defined workflows and requirements
• Prepare, clean, and validate data for migrations and system setup
• Build and maintain spreadsheets, templates, and tracking tools to support implementations
• Join customer calls to take notes, track action items, and follow up on next steps
• Assist with training preparation and delivery
• Partner with Implementation Managers to document workflows, requirements, and decisions
• Identify opportunities to improve internal processes, tools, and documentation
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams

Requirements

• Bachelor’s degree required
• Up to 2 years of experience (internships, coursework, or early career roles welcome)
• Strong interest in technology, SaaS, or healthcare systems
• Highly organized with strong attention to detail
• Proficient in spreadsheets (Excel/Google Sheets)
• Strong problem-solving skills
• Clear and professional communication skills

Preferred Qualifications

• Experience with data entry, data analysis, or system configuration
• Exposure to SaaS, healthcare, or senior living environments
• Familiarity with project management or implementation work

Benefits

• 100% company-paid premiums for health, dental, and vision coverage
• Company contributions to HSA
• 2% 401(k) match
• Rightway Health Advocacy and Spring Health Mental Wellness
• Flexible time off policy
• 100% paid family leave
• All-expenses-paid, in-person company offsites twice a year
• Significant equity option grants