ICT Service Delivery Manager

Responsibilities

• Lead and manage the New York-based ICT service team across all U.S. offices
• Oversee regional ICT service performance and continual improvement
• Serve as the primary escalation point for regional technical issues
• Partner with global ICT leadership to align processes and standards
• Manage regional ICT budgets and spend controls
• Maintain relationships with senior stakeholders and provide service visibility
• Conduct regular service reviews and report on KPIs and incident trends
• Manage regional vendors and suppliers, including contract performance
• Oversee Joiners and Leavers processes for onboarding and offboarding
• Mentor and develop team members to foster professional growth

Requirements

• Minimum 5 years of ICT Helpdesk management experience
• Experience in a professional services or consultancy environment
• Proven track record managing medium-sized teams across multiple locations
• Hands-on technical knowledge of Microsoft 365, Entra ID, Azure, and Intune
• Familiarity with Microsoft Teams and Zoom
• Understanding of security threats, compliance, and best practices
• Experience with vendor and supplier management
• Strong analytical, reporting, and budgeting skills

Benefits

• Medical, Dental, and Vision insurance
• Disability and Life insurance
• 401(k) with 3% automatic contribution and 1.5% profit share
• 25 vacation days and 10 sick days
• 11 paid company holidays
• Career training and development opportunities

About the Company

Brunswick is a global advisory firm that helps companies tackle high-stakes issues and navigate complex stakeholder relationships. Founded in 1987, the firm operates in 27 offices across 18 countries.