Ice Rink Client Service Manager

Responsibilities

• Oversee daily rink operations to maintain a safe, clean, and welcoming environment
• Manage opening and closing procedures and facility presentation standards
• Coordinate public skating sessions, private events, and group bookings
• Lead, coach, and support a workforce of approximately 100 employees
• Conduct hiring, onboarding, training, and performance evaluations
• Develop and optimize weekly staffing schedules and manage labor budgets
• Review and approve employee timecards, payroll, and overtime requests
• Uphold elevated hospitality standards and address guest inquiries or complaints
• Ensure compliance with safety regulations, risk management, and emergency procedures
• Monitor ice quality and equipment functionality in collaboration with client teams

Requirements

• Minimum 5 years of management experience in hospitality, recreation, entertainment, sports, or facility operations
• Proven experience managing large teams in high-volume environments
• Strong background in scheduling, payroll administration, and workforce management
• Proficiency with scheduling systems, payroll platforms, and Microsoft Office
• Ability to stand and walk for extended periods and lift up to 50 lbs
• Availability to work variable schedules including weekends, holidays, and early mornings

Preferred Qualifications

• Experience in a unionized work environment
• Ice rink, sports facility, or event operations experience
• Knowledge of safety, emergency response, and incident management

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe.