IBM OpenPages Support Engineer

Responsibilities

• Provide L2/L3 support for IBM OpenPages applications
• Monitor application performance and resolve production issues
• Perform OpenPages configuration, administration, and maintenance activities
• Troubleshoot workflows, object types, security roles, and access-related issues
• Support application upgrades, patches, and environment migrations
• Work with business users to analyze incidents and provide resolutions
• Perform root cause analysis and implement preventive solutions
• Coordinate with infrastructure, database, and application teams for issue resolution
• Create and maintain technical documentation and support procedures
• Ensure adherence to SLA requirements and operational standards
• Support testing activities during releases and enhancements
• Assist in developing and maintaining reports using Cognos and QlikSense

Requirements

• 5+ years of experience working with IBM OpenPages
• Strong understanding of OpenPages administration and configuration
• Experience supporting GRC applications in production environments
• Knowledge of workflows, object models, security configuration, and reporting within OpenPages
• Experience with SQL and relational databases
• Strong troubleshooting and problem-solving skills
• Experience with incident, problem, and change management processes
• Good communication and stakeholder management skills

Preferred Qualifications

• Experience with Cognos reporting
• Experience with QlikSense dashboards and analytics
• Exposure to banking, financial services, or risk/compliance environments
• Knowledge of GRC concepts and regulatory compliance frameworks
• IBM OpenPages certification