IBM OpenPages Support Engineer

Responsibilities

• Provide L2/L3 support for IBM OpenPages applications and resolve production issues
• Perform OpenPages configuration, administration, and maintenance activities
• Troubleshoot workflows, object types, security roles, and access-related issues
• Support application upgrades, patches, and environment migrations
• Perform root cause analysis and implement preventive solutions
• Coordinate with infrastructure, database, and application teams for issue resolution
• Create and maintain technical documentation and support procedures
• Ensure adherence to SLA requirements and operational standards

Requirements

• 5+ years of hands-on experience working with IBM OpenPages
• Strong understanding of OpenPages administration and configuration
• Experience supporting GRC applications in production environments
• Proficiency with SQL and relational databases
• Experience with incident, problem, and change management processes
• Strong troubleshooting and problem-solving skills

Preferred Qualifications

• Experience with Cognos reporting tools
• Experience with QlikSense dashboards and analytics
• Exposure to banking, financial services, or risk/compliance environments
• Knowledge of GRC concepts and regulatory compliance frameworks
• IBM OpenPages certification

About the Company

GSSTech Group provides specialized technical expertise and professional services to support complex enterprise environments.