IBM Cloud Infrastructure L2 Engineer

Responsibilities

• Provide L2 operational support for IBM Cloud and IBM Cloud Classic Infrastructure environments.
• Manage and support Bare Metal Servers and Virtual Server Instances (VSI).
• Perform incident troubleshooting, root cause analysis, and problem management.
• Manage networking components including VLANs, Subnets, Load Balancers, VPN Gateways, and Firewalls.
• Support storage services, including Block Storage, File Storage, backups, snapshots, and disaster recovery.
• Monitor infrastructure health, performance, capacity, and availability.
• Support patching, maintenance, vulnerability remediation, and security compliance.
• Maintain operational documentation, SOPs, and architecture diagrams.

Requirements

• 5–7 years of experience in enterprise infrastructure or cloud operations.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong experience with IBM Cloud Classic Infrastructure.
• Hands-on administration of Bare Metal and Virtual Server environments.
• Experience managing VPN Gateways, VLANs, Subnets, Routing, and Firewalls.
• Solid understanding of TCP/IP, DNS, DHCP, and enterprise networking concepts.
• Experience with storage administration, backups, and disaster recovery.
• Proficiency in troubleshooting Linux and Windows server environments.
• Exposure to automation and scripting using Shell, PowerShell, or Python.

Preferred Qualifications

• IBM Cloud, networking, or other cloud-related certifications.
• Exposure to Azure or OCI cloud platforms.
• Experience working in enterprise retail or large-scale environments.
• Understanding of ITIL processes (Incident, Change, and Problem Management).
• Knowledge of hybrid cloud environments and connectivity solutions.

About the Company

Landmark Group is a global retail and hospitality group headquartered in Dubai, UAE. Since 1973, the group has grown into a comprehensive entity with over 2,200 retail stores and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. The group manages a diverse portfolio of household brands spanning retail, food, and leisure.