Human Resource Operations Team Lead

Responsibilities

• Lead end-to-end Joiner, Mover, and Leaver (JML) operations for UKI and NAM markets, ensuring high-quality service delivery and compliance.
• Manage and develop a high-performing team, fostering a culture of accountability, continuous learning, and customer obsession.
• Ensure service delivery meets or exceeds defined SLAs, KPIs, and quality standards regarding timeliness and accuracy.
• Drive process improvement and simplification initiatives across JML processes and enabling technologies like Workday and ServiceNow.
• Partner with global process owners, HRBPs, and stakeholders to strengthen process design and ensure seamless employee experiences.
• Maintain rigorous compliance with GDPR and internal data privacy standards.
• Leverage analytics to manage performance trends, backlogs, and root-cause analysis for operational efficiency.

Requirements

• Proven people management experience in HR Operations, shared services, or service delivery environments.
• Strong track record of delivering against SLAs, KPIs, and quality standards.
• Experience working with Workday or a comparable HRIS.
• Demonstrated ability to engage and influence diverse stakeholders across multiple geographies.
• Capability to lead change and implement continuous improvement initiatives.
• Strong understanding of operational compliance and data privacy principles (GDPR).
• Fluency in English (written and spoken).

Preferred Qualifications

• Advanced knowledge of Workday processes and ServiceNow case management.
• Experience leading multi-location or multi-lingual teams.
• Exposure to document generation tools (e.g., Doc Genie).
• Additional language capabilities such as Spanish, Portuguese, or French.
• Prior experience in customer service or contact center environments.

Benefits

• Access to a vibrant, inclusive, and global collaborative environment.
• Opportunities for learning and development across digital and professional domains.
• Product allowances and discounts (location-specific).
• Wellbeing initiatives and fitness support (location-specific).

About the Company

Diageo is the world’s leading premium drinks company, boasting an iconic portfolio of brands including Johnnie Walker, Smirnoff, Baileys, and Guinness. With over 200 brands in 180 countries, we connect customers to innovative experiences that celebrate life. Our Global Business Operations team provides essential strategic and business services to support our massive global footprint.