Human Resource Customer Care Representative

Responsibilities

• Answer and triage inquiries related to Benefits for Open Enrollment
• Handle a high volume of phone calls and manage tickets using a case management tool
• Document, process, and resolve tickets to ensure timely resolution
• Access multiple systems to retrieve records and resolve employee inquiries
• Communicate via email and phone to collect information and provide status updates
• Conduct outreach to employees and retirees via phone for important follow-ups
• Work collaboratively with business partners, customers, and colleagues

Requirements

• High School diploma or equivalent
• 1+ years of experience in customer service with a focus on call center functions or call triaging
• 1+ years of experience using business software solutions
• Intermediate proficiency with data entry and computer skills

About the Company

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization dedicated to delivering user-friendly and cost-effective administrative services to the university community. We provide key financial and human resource transaction services to support a community of up to 58,000 employees.