HUB Support Specialist

Responsibilities

• Resolve Merchant Facing Requests around WRO and URO related issues
• Work directly with onsite partners to resolve merchant concerns and escalations
• Investigate WRO discrepancies reported by partner personnel and Merchant Care teams
• Communicate updates, issues, and escalations to the Operations Manager and Regional Director
• Visualize and conduct loading, planning, and offloading of trucks and containers
• Schedule daily loads through set carriers within expected SLAs
• Update and manage all BOL requirements
• Generate and log all IPP Shipments going out of the HUB site
• Check in and check out drivers for all IB and OB activity
• Log missed and confirmed appointments through internal tools and NOVA software
• Support the prompt resolution of Jira tickets and Merchant Escalations
• Ensure products are handled, stored, and distributed according to safety and quality standards

Requirements

• 1+ years of warehouse experience in a fast-paced environment
• Ability to adapt to changing conditions and solve issues timely
• Ability to work with critical timelines
• Effective verbal and written communication skills
• Ability to work professionally with internal and external stakeholders
• Excellent attention to detail
• Proficiency with Microsoft Excel
• Ability to multi-task and prioritize independently
• Ability to work independently without direct supervision onsite
• Ability to lift 50 lbs without health limitations
• Ability to stand and walk continuously during 8-10 hour shifts
• Ability to bend, stoop, reach, push, and pull frequently

About the Company

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience.