Hub Operations Lead

Responsibilities

• Train and verify drivers based on set targets and standards
• Recommend driver training and process improvements to the Hub Lead
• Review pipeline scheduling and maintain accurate training tracking sheets
• Collect and verify required documentation for driver onboarding in the Lalamove system
• Manage cash collection related to driver training and coordinate timely remittance with the Accounting team
• Oversee the approval and rejection of driver applicants according to company standards
• Maintain accurate stock levels for offline driver materials such as jackets, boxes, and stickers
• Enforce all Driver SOPs and operational policies
• Execute end-to-end special projects and marketing campaigns
• Provide operational support and fill in for staff during personnel shortages

Requirements

• 2-3 years of experience in customer service or operations
• Proven experience working in a fast-paced industry
• Willingness to travel to other hub locations in South Luzon or Metro Manila
• Flexibility to perform offsite activities as required

About the Company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast and convenient way to book delivery and moving services. As a leading global on-demand delivery platform, Lalamove serves millions of orders every day and strongly believes in the power of community to move things that matter.