Hub Manager

Responsibilities

• Own the operational flow of the hub, ensuring efficient picking, packing, and delivery operations
• Lead, coach, and develop the hub leadership team, including Shift Leads and Ops Associates
• Manage safety and compliance topics regarding food hygiene, labor law, and general safety
• Take full responsibility for the customer experience, ensuring orders are accurate and on time
• Recruit, onboard, and train new pickers and riders to ensure operational readiness
• Manage team scheduling to ensure optimal coverage during peak times
• Maintain a hands-on presence by participating in picking, packing, and inbounding tasks

Requirements

• At least 3 years of experience in an operational role with a focus on process optimization
• Proven experience in team management, coaching, and talent development
• Data-driven mindset with the ability to translate KPIs into concrete operational processes
• Ability to thrive in a fast-paced, dynamic environment
• Fluency in English; proficiency in Dutch is a plus
• Availability to work full-time

Benefits

• Competitive annual salary (EUR 38,000 - EUR 42,000)
• Performance-based bonuses paid every 4 weeks
• Substantial growth opportunities into Senior Hub Manager, City Manager, or HQ roles
• Specialized training in Operational Excellence and Leadership Capabilities
• 10% discount on Flink groceries

About the Company

Flink is an online supermarket revolutionizing grocery shopping by delivering high-quality products to customers' homes within minutes. We operate with a hands-on, no-nonsense culture where ownership is encouraged at every level and operational excellence is our top priority.