Hub Customer Coordinator

Responsibilities

• Monitor and coordinate communications between Hub Store Operatives, the Central Operations Team, and Projects Field Teams
• Process customer orders and order amendments
• Capture and maintain accurate purchase order details for dispatch and invoicing
• Schedule and coordinate delivery dates to meet customer expectations
• Verify customer credit limit availability prior to order processing
• Manage aged debt and resolve invoice queries
• Coordinate remedial and replacement items between field teams and the Hub Store Operations Team
• Build and maintain effective working relationships with internal stakeholders

Requirements

• Strong administrative and coordination experience
• Excellent communication skills for multi-team liaison
• High level of attention to detail and accuracy
• Strong organisational skills to manage multiple priorities
• Experience processing orders and handling customer or supplier queries
• Understanding of invoicing, purchase orders, credit control, and debt management
• Proficiency in Microsoft Office, particularly Excel and Outlook

Benefits

• Subsidised canteen
• Up to 80% company discounts on kitchen ranges and products
• Access to Retail Trust
• Flexible holiday purchase scheme
• Virtual GP service and 24/7 employee assistance platform
• Cycle to work scheme and lifestyle perks via benefits app

About the Company

Magnet is the UK’s leading kitchen specialist with over 100 years of heritage, focused on innovation and delivering excellence for customers through a diverse and inclusive workplace.