HSB Worker

Responsibilities

• Provide client services for emergency utility and rental assistance programs to support housing stability
• Complete applications for financial assistance, verify documentation, and assess eligibility
• Advocate and coordinate with community agencies, landlords, and social service resources on behalf of clients
• Maintain accurate client files, databases, and Excel spreadsheets
• Assist in the collection and compilation of program data and statistics
• Perform outreach and provide referrals to meet clients' emotional, spiritual, and physical needs
• Adhere to all health, safety, and confidentiality standards and policies

Requirements

• University degree or two-year college diploma in Business Administration or Social Services
• Experience working with diverse populations, including those facing mental health or addiction challenges
• Sound knowledge of community resources for individuals experiencing or at risk of homelessness
• Proficiency in Microsoft Office (Word, Excel, Publisher, PowerPoint, and Access)
• Valid Ontario Class G Driver’s license and access to a vehicle
• Strong organizational skills and the ability to meet deadlines with minimal supervision

Preferred Qualifications

• Ability to communicate in English and another language
• Certification in First Aid/CPR or Non-Violent Crisis Intervention
• Understanding of Ontario Works, ODSP, and the Residential Tenancies Act

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need for more than 130 years. We provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship, welcoming people of all backgrounds to join our purpose-driven team.