HRIS Support Specialist

Responsibilities

• Resolve complex support tickets by troubleshooting niche or undocumented application bugs and implementing long-term functional fixes.
• Deliver platform improvement projects globally to streamline applicant workflows and optimize learning management paths.
• Monitor technical data pipelines and integration sync health between tools like Workday, SmartRecruiters, Absorb, and Visier.
• Maintain technical documentation, including runbooks and internal wikis, to ensure accurate system configuration parameters.
• Mentor and train L1 technicians to reduce single points of failure within the People Technology team.

Requirements

• 2–3 years of experience configuring, administering, or providing tier-2 support for global HRIS/ATS platforms (e.g., Workday, SmartRecruiters, or Absorb).
• Practical experience troubleshooting system integrations and resolving data flow friction between applications.
• Strong problem-solving skills with a track record of investigating complex data logic and workflow issues.
• High proficiency with Jira Service Management, Jira Software, and Confluence.
• Excellent written and verbal communication skills to translate complex technical logic for non-technical stakeholders.

Preferred Qualifications

• Functional experience with People analytics platforms, specifically building custom reports in Visier.
• Hands-on experience or interest in workflow automation and integration platforms like Workato.
• Relevant industry certifications such as Workday Pro, SmartRecruiters configuration badges, or ITIL Foundation.

About the Company

Wise is a global technology company on a mission to make moving and managing money borderless—with minimum fees, maximum ease, and full speed. We are building a new network for the world's money, designed for everyone, everywhere.