HR Solutions Services Associate IV

Responsibilities

• Answer telephone, email, or chat queries related to HR following client policies and procedures.
• Resolve employee and manager inquiries regarding HR systems, processes, and policies.
• Investigate issues related to incorrect payments or personnel records.
• Provide subject matter guidance to junior team members and act as a team lead.
• Assist with the completion of appropriate personnel forms and records.
• Advise employees on benefit plan options.
• Propose improvements to existing HR processes and methods to increase efficiency.

Requirements

• Vocational training, certifications, licensures, or equivalent professional experience.
• Proven ability to navigate complex HR systems and databases.
• Strong analytical and problem-solving skills to address atypical issues.
• Experience in data organization and business support coordination.
• Excellent interpersonal skills for effective information exchange.

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. We create exceptional outcomes for our clients and the millions of people who count on them, fostering a culture where individuality is valued every day.