HR Solutions Services Associate IV

Responsibilities

• Answer telephone, email, or chat queries related to HR following client policies and procedures.
• Resolve employee and manager inquiries regarding HR systems, processes, and policies.
• Investigate issues related to incorrect payments or personnel records.
• Provide information to employees and HR departments regarding personnel forms and records.
• Advise employees on benefit plan options.
• Act as a team lead by providing subject matter guidance to junior team members and coordinating work.
• Propose improvements to existing HR processes and methods to increase efficiency.
• Perform data organizing and coordination tasks to support business operations.

Requirements

• Vocational training, certifications, licensures, or equivalent professional experience.
• Advanced analytical and operational expertise within HR processes.
• Strong problem-solving skills with the ability to handle atypical issues.
• Proven ability to work autonomously within established procedures.
• Excellent interpersonal skills for effective exchange of information and ideas.
• Experience in a lead capacity, coordinating the work of others.

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. We create exceptional outcomes for our clients and the millions of people who count on them, fostering a culture where individuality is noticed and valued every day.