HR Solutions Services Associate IV

Responsibilities

• Answer telephone, email, or chat queries related to HR following client policies and procedures
• Resolve employee and manager inquiries regarding HR systems, processes, and policies
• Investigate issues related to incorrect payments or personnel records
• Provide information to employees and HR departments regarding personnel forms and records
• Advise employees on benefit plan options
• Act as a team lead by providing subject matter guidance to junior team members and coordinating work
• Propose improvements to existing HR processes and methods to increase efficiency

Requirements

• Vocational training, certifications, licensures, or equivalent professional experience
• Proven ability to navigate complex HR systems and databases
• Strong analytical and problem-solving skills to address atypical issues
• Experience in data organization and business support coordination
• Excellent interpersonal skills for effective information exchange

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide. We value individuality and provide a culture where every associate has the opportunity to thrive and make a difference.