HR Shared Services Assistant (HR Contact Centre)

Responsibilities

• Provide excellent customer service and transactional support to employees, managers, candidates, and affiliates.
• Respond to and resolve HR enquiries via phone, email, or in-person within agreed response times.
• Perform efficient and accurate transactional processing for Tier 1 and Tier 2 HR operational services.
• Maintain high levels of data integrity and accuracy within HR systems.
• Manage the accurate filing and storage of employment documentation in compliance with internal and external requirements.
• Track and monitor employee transaction progress and escalate issues as required.
• Contribute to the improvement and standardisation of HR processes and operating procedures.

Requirements

• Undergraduate degree (or progress towards completion) in Business, Human Resources, or a related discipline.
• Knowledge of Modern Awards, Enterprise Agreements, and employment legislation.
• Experience working in a busy, high-volume service or contact centre environment.
• Strong interpersonal and communication skills, both written and verbal.
• High attention to detail and strong organisational skills to manage conflicting priorities.
• Technical proficiency in using HR systems to support service delivery.

Preferred Qualifications

• Experience using Workday and Ascender.

Benefits

• Competitive salary package with 17% superannuation and annual leave loading.
• Opportunities for professional development in HR systems, policies, and procedures.
• A supportive and inclusive workplace culture.

About the Company

Macquarie University is a vibrant global community engaged with solving complex problems. We are a top-ranked employer in the Australian Workplace Employers Index and are committed to fostering a diverse and inclusive environment where all staff can thrive.