HR Service Desk Advisor

Responsibilities

• Act as the first point of contact for HR-related queries, delivering clear, timely, and supportive responses.
• Triage requests effectively through the HR case management system to aim for first-time resolution.
• Engage with colleagues across multiple channels including email, Microsoft Teams, live chat, and phone.
• Manage HR administration tasks such as absence, leavers, and holiday entitlement queries with accuracy.
• Collaborate with HR Operations colleagues to resolve escalations and maintain consistent service delivery.
• Identify trends in HR data to inform process improvements and enhance the colleague experience.

Requirements

• A customer-focused approach with a commitment to delivering a positive colleague experience.
• Strong organisational skills and the ability to prioritise competing demands.
• High attention to detail and a methodical approach to handling data and queries.
• Confident written and verbal communication skills.
• Proficiency in Microsoft Office tools and comfort adapting to new HR systems.
• Experience in HR or service delivery is helpful but not essential.

About the Company

Burberry is a purposeful, values-driven luxury brand. We believe creativity opens spaces, and our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. We aim to provide an environment where creative minds from different backgrounds can thrive.