HR Operations Coordinator

Responsibilities

• Manage the majority of employee lifecycle HR administration, including contract generation, new hire input, contract changes, and leavers
• Resolve escalated HR queries via the HR Service Desk, covering complex lifecycle issues, time to pay, and simple Employee Relations support
• Partner with Employee Relations and HR Business Partners to provide guidance based on internal policy and local employment legislation
• Create necessary documentation to support disciplinary processes
• Ensure all colleague queries and tasks are resolved in a timely and accurate manner
• Utilize a continuous improvement mindset to innovate working practices and enhance service delivery
• Use HR data to identify emerging trends and opportunities to improve the customer experience
• Support reward administration during annual activities and assist in training HR Service Desk Advisors

Requirements

• Proven experience working in an HR service delivery or administration role
• Exceptional customer service skills with the ability to communicate across all levels of seniority
• Proficiency in Microsoft Office (Teams, Outlook, Excel, etc.)
• Proficiency with HR Information Systems (knowledge of SAP SuccessFactors is an advantage)
• Strong attention to detail and the ability to meet tight deadlines under pressure
• Fluency in English, Spanish, and Brazilian Portuguese (both written and spoken) is essential

About the Company

Burberry is a global luxury brand that defines modern British style. We are looking for dedicated professionals to join our team in Leeds to support our colleagues across Europe and beyond.