HR Generalist

Responsibilities

• Shape workplace culture by presenting and modeling HR philosophy and policies
• Provide expert guidance on policy interpretation to employees
• Resolve employee relations issues through timely coaching and counseling
• Ensure adherence to company policies and procedures
• Assist with the planning, hosting, and administration of employee orientations
• Document personnel actions and provide necessary information to payroll
• Identify opportunities for process improvement and increased workplace efficiency
• Manage government-related documentation including Philhealth, HDMF, and SSS claims
• Support compensation and benefits inquiries and onsite employee requests

Requirements

• 1-2 years of solid HR experience within a BPO or fast-paced operations environment
• Strong knowledge of human resource functions, benefits, and total rewards
• Proficiency in Microsoft Office
• Strong verbal and written communication skills with a professional manner
• Ability to proactively develop trust and professional rapport with team members
• Willingness to work onsite in Clark, Pampanga

About the Company

Sutherland is a global leader in digital transformation, combining human expertise with artificial intelligence to drive business excellence. We work with iconic brands worldwide, leveraging advanced technology, automation, and analytics to optimize critical business operations and deliver measurable results.