HR Digital Support Coordinator

Responsibilities

• Serve as the primary point of contact for HR system-related queries and issues from employees, managers, and HR staff
• Manage and resolve tickets within the HRIS system promptly and accurately
• Perform root cause analysis to identify opportunities for process automation and service enhancements
• Collect, share, and transfer knowledge to strengthen internal HR expertise
• Collaborate with various organizational units and global colleagues in Mexico and Europe to ensure seamless service delivery
• Contribute to the continuous improvement and development of HR digital services

Requirements

• Studies in Human Resources Management, Business Administration, or an equivalent field
• Experience working with ticketing systems and HR administration or service sector roles
• Familiarity with Workday or similar HRIS platforms
• Intermediate English proficiency, with the ability to communicate via email, chat, and calls
• Strong interpersonal and problem-solving skills

About the Company

Essity is a global leader in hygiene and health, dedicated to our purpose of Breaking Barriers to Well-Being. We provide essential solutions in personal care, tissue, and medical sectors, striving to improve well-being for people and drive positive change for society and the environment.