HR Customer Service and Onboarding Assistant

Responsibilities

• Provide routine administrative support for the Human Resources Department, including greeting visitors and managing the reception desk.
• Respond to internal and external phone and email inquiries, directing them to the appropriate staff members.
• Coordinate the onboarding process for new temporary and non-benefited hires, including sending welcome packages and scheduling I-9 appointments.
• Execute I-9 verifications and facilitate background checks.
• Maintain and update departmental databases, personnel files, and tracking lists for training and evaluations.
• Manage office operations by monitoring supply inventory, ordering materials, and scheduling meetings for departmental managers.
• Assist with employment verifications and process information for current and former employees.

Requirements

• At least three years of full-time office experience (or an equivalent combination of education and experience).
• Proficiency in Microsoft Office software.
• Strong knowledge of standard office procedures, including record keeping and correspondence.
• Excellent interpersonal and communication skills, both written and oral.
• High level of organizational skills and strong attention to detail.
• Ability to handle confidential information with sound judgment and tact.

About the Company

UMass Boston is a leading public research university dedicated to providing high-quality education and fostering a diverse, inclusive community for students, faculty, and staff.