HR Administration Analyst

Responsibilities

• Handle service requests via Salesforce, email, and phone, including employee documentation and payroll queries
• Create and manage employee documentation and archiving processes
• Provide first-level support for HR systems
• Ensure compliance with legal requirements and specific company policies and procedures
• Maintain records of all open requests and perform regular follow-ups until completion
• Allocate requests to relevant colleagues based on language or country requirements
• Run standard and ad hoc reports for HR Operations stakeholders

Requirements

• Degree level qualification
• Advanced proficiency in both English and French (mandatory)
• Proficiency in Microsoft Word
• Excellent customer service and interpersonal skills
• Positive, proactive attitude with the ability to remain resilient under pressure

Preferred Qualifications

• Knowledge of HR processes or customer service experience
• Proficiency in Microsoft Excel and PowerPoint

About the Company

Alstom is a global leader in the transport industry, providing a broad portfolio of solutions including high-speed trains, metros, monorails, trams, and digital mobility systems. With over 80,000 colleagues worldwide, we are committed to leading the way toward greener and smarter mobility.