Housing Services Application Specialist

Responsibilities

• Perform tasks related to the application and admission process for dwelling units administered by the Housing Authority
• Ensure all processes comply with U.S. Department of Housing & Urban Development (HUD) regulations and Housing Authority policies
• Interview applicants and complete appropriate application forms based on responses received
• Verify applicant information regarding family composition, income, assets, and living circumstances
• Establish and maintain applicant files and waiting lists, including regular purging and updating
• Explain program requirements to applicants and conduct briefings for prospective tenants
• Assist with the showing and leasing of units and manage data entry into the public housing work-order system
• Screen applications for program eligibility and respond to routine telephone and web inquiries

Requirements

• High School diploma with courses in office practices and social interrelationships
• Two years of practical experience, or an equivalent combination of education and experience
• Minimum typing speed of 40 words per minute (requires completion of a performance examination)
• Valid Iowa driver's license or evidence of equivalent mobility
• Ability to obtain Rent Calculation Certification within one year of appointment
• Ability to pass a post-employment offer physical examination and drug screen

Benefits

• Residency Incentive Program and Alternative Work Schedule Options
• Paid Volunteer Time-Off and 12 Paid Holidays
• Comprehensive Health, Dental, Life, and LTD Insurance
• Defined Benefit Pension Plan through IPERS
• Deferred Compensation Plan with City Match up to 2.5%
• Tuition Reimbursement and Continuing Education Programs
• Parental Leave and Wellness Programs

About the Company

The City of Des Moines provides essential services to its community through various departments, including Neighborhood Services. The Housing Authority works to administer dwelling units and housing assistance programs in accordance with federal regulations to support local residents.