Housing Quality Enforcement Specialist

Responsibilities

• Perform case management to assist and expedite Section 8 vouchers for HPD clients
• Conduct research, maintain records, and generate reports
• Coordinate with tenants to ensure access for apartment inspections
• Review and assign field inspection routes to inspectors
• Utilize HPD Info and Section 8 Elite Programs to manage data
• Answer and route incoming calls using the NEC UC for Business telephone system
• Assist with drafting written responses to tenants, landlords, or management agencies
• Manage electronic and paper filing systems and large mailings

Requirements

• High school graduation or equivalent
• Three years of experience in community work or community-centered activities
• Equivalent combination of education and experience

Preferred Qualifications

• Excellent oral and written communication skills
• Strong customer service focus
• Computer proficiency
• Bilingual skills
• Experience with Section 8 or other rental subsidy programs

About the Company

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.