Housing Case Manager

Responsibilities

• Conduct intake assessments, pre-tenancy interviews, and manage housing and tenancy waitlists.
• Deliver intensive, trauma-informed case management and wraparound support to women, children, and families.
• Advocate for clients with the Department of Housing and other services to ensure housing stability.
• Develop and implement client-centred case plans, including risk planning and regular reviews.
• Support clients through practical tenancy processes such as utility setup and property maintenance.
• Build and maintain strong relationships with internal teams, external stakeholders, and community networks.
• Maintain accurate and timely case notes, reports, and program data.

Requirements

• Relevant qualification (minimum Cert IV preferred, or degree/Associate Diploma) in community or human services.
• Proven experience in case management, including assessment and trauma-informed support.
• Demonstrated cultural competence and experience working with diverse communities, including Aboriginal and Torres Strait Islander clients.
• Understanding of housing instability, homelessness, and complex needs like family violence or mental health.
• Ability to work autonomously in a remote environment and manage multiple priorities.
• Strong communication, advocacy, and stakeholder engagement skills.
• Proficiency in Microsoft Office and client management systems.
• Full driver licence with no restrictions.

Benefits

• Salary packaging through NFP benefits to reduce your taxable income.
• Very Remote Benefits including 5 weeks of annual leave and an additional $1,000 annual cost-of-living allowance.
• Access to free external, confidential counselling and chaplaincy support.
• Extra leave including Mission Australia Thank You Day and Work Anniversary Day off.
• Opportunities for volunteering and professional growth.

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness prevention, social housing, and innovative support services to tackle the root causes of disadvantage.