Housing Based Case Manager

Responsibilities

• Facilitate the transition of individuals from the street to permanent housing using a Housing First approach
• Conduct client intake, assessments, and preliminary goal setting to identify barriers to housing
• Provide crisis intervention and coaching to support clients in accessing appropriate services
• Perform active housing searches and attend viewings with clients to procure stable housing
• Maintain accurate records, including incident reports, log notes, and case notes
• Advocate for clients with community resources, landlords, and service providers
• Monitor client progress and maintain ongoing contact to ensure goal achievement
• Manage program resources such as client spending, mileage, and necessary supplies

Requirements

• Community College degree in Social Work or equivalent work experience
• Minimum 2 years of direct case management experience working with urban homeless populations
• Experience working with individuals experiencing addiction and/or mental health issues
• Strong motivational interviewing, written communication, and computer skills
• Valid G driver's license and a current clean driver's abstract
• Ability to handle high-stress situations and competing priorities
• Ability to pass a clear Police Reference check for the Vulnerable Sector

Preferred Qualifications

• Current certification in First Aid/CPR, ASSIST, and NVCI
• Experience administering Narcan or providing Narcan training
• Bilingualism in English and French

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of hope, service, dignity, and stewardship.