Housekeeping Manager

Responsibilities

• Uphold brand (LQA) standards of the department
• Review LQA audits to identify areas of improvement and implement initiatives
• Manage housekeeping colleagues including interviewing, retention, training, coaching, and discipline
• Conduct continuous inspections of all areas to ensure quality standards and SOPs are followed
• Assist in maximizing hotel profitability by managing expenses, labor, and resources
• Manage administrative duties including payroll and scheduling
• Oversee inventory and maintain PAR levels
• Resolve guest complaints to ensure complete satisfaction
• Guarantee 100% quality for all VIP and Site Visit rooms

Requirements

• Previous leadership experience
• Proven ability to build and maintain stakeholder relationships
• Ability to lead by example and foster a high-performance team culture
• Excellent reading, writing, and oral proficiency in English
• Proficiency in Property Management System (Opera) and Microsoft Office
• Strong organizational skills and ability to work under pressure

Preferred Qualifications

• Basic understanding of local languages such as ‘Olelo Hawai’i, Ilocano, or Tagalog

About the Company

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island, offering an authentic Hawaiian experience surrounded by tropical gardens and white sand beaches.