Posted 6 hours ago
Hotline Technician
ConforamaTechnicien Hotline (H/F) - CDI
Requirements
Bac Pro / BTS / Technician training, Experience in appliance or customer support technician roles, Telephone proficiency, Customer service skills, IT tool proficiency
Skills
Technical Support
About the role
Responsibilities
- Handle customer calls following a first-level diagnostic
- Assist customers with device usage, commissioning, and updates
- Identify necessary replacement parts and verify stock availability or place orders
- Schedule interventions with customers
- Participate in the continuous improvement of diagnostic tools
Requirements
- Bac Pro / BTS / Technician training
- Proven experience as an appliance technician (white goods) or customer support technician
- Strong telephone skills and customer service orientation
- Rigor and attention to detail
- Proficiency with IT tools
About the Company
Conforama is a major player in its sector, offering a wide selection of trendy products to equip the home, from furniture and decoration to household appliances, through its network of 167 stores in France and its website.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeHotline Technician
Conforama · Lacroix-Saint-Ouen
