Hotel Receptionist

Responsibilities

• Manage guest arrival and departure processes following standard operating procedures
• Handle in-house guest requests and record feedback
• Ensure accuracy of guest credit, billing, and financial transactions
• Maintain data accuracy in systems and provide daily reports
• Quote correct rates based on selling strategy and website
• Answer telephone calls efficiently
• Monitor guest security and report maintenance issues
• Maintain cleanliness and presentation of the reception desk and public areas
• Collaborate with other hotel teams and outsourced partners

Requirements

• Positive and helpful attitude with a passion for hospitality
• Previous hotel or similar customer service experience
• Experience with Micros Fidelio Opera
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment

Benefits

• Opportunity to work with an exciting new hospitality concept in London
• Join an innovative, fast-growing international group
• Creative and rewarding work environment
• Competitive package and development opportunities

About the Company

TRIBE is a modern hotel concept designed for a new type of traveler, mixing mainstream style with bespoke, iconic pieces to provide a high-end experience at a fair price.