Hotel Guest Service Representative

Responsibilities

• Greet arriving guests and assist with check-in/out processes
• Promote hotel services, amenities, and local attractions
• Manage reservations, answer phone inquiries, and process guest requests
• Drive revenue through up-selling rooms and amenities
• Process daily room receipts, credit cards, and day-closing activities
• Monitor room availability and follow booking policies
• Perform security walk-throughs and manage hotel access
• Compile records and daily reports

Requirements

• 1-2 years of hotel front desk experience
• Experience with a Property Management System (PMS)
• Hospitality certificate or equivalent customer service experience
• Ability to work a flexible schedule including mid-day, evening, holidays, and weekends
• Basic proficiency in Microsoft Office Suite
• Strong verbal and interpersonal communication skills
• Ability to multitask in a fast-paced environment

Benefits

• 401(k) match
• Employee discounts
• Well-being benefits including free EAP services, financial planning assistance, and well-being coaching

About the Company

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.