Hotel Duty Manager

Responsibilities

• Actively work across service, bar, and front office departments as a shift supervisor
• Ensure all service, quality, and hygiene standards are met with high attention to detail
• Lead the training, coaching, and onboarding of new team members
• Manage internal communication to ensure smooth information flow within the team
• Handle guest feedback and ensure quick, efficient resolutions to maintain satisfaction
• Provide local insider tips and recommendations to guests to enhance their experience

Requirements

• Previous experience in a similar leadership position, ideally within trendy hospitality or lifestyle hotels
• Flexibility to work various shifts
• Strong multitasking skills and a high level of reliability
• Fluent English communication skills
• A confident, joyful, and humorous personality with a passion for working with international guests

Benefits

• 35-hour work week for full-time positions
• Ruby F&B credit for food and drinks
• Mobility allowance and staff travel rates
• Opportunities for profit-sharing and extra cash through talent scouting and positive reviews
• Professional growth through dedicated training, coaching, and mentoring
• A diverse and inclusive work environment that celebrates personality

About the Company

Ruby Hotels is a fast-growing hospitality group operating in exciting European locations. We follow a "Lean Luxury" philosophy, creating contemporary, affordable, and soulful hotels and workspaces that break new ground in the industry.