Hotel Doorperson

Responsibilities

• Welcome guests on arrival and assist with luggage, directions, and special requests
• Coordinate vehicle arrivals and departures to ensure a smooth and safe driveway
• Deliver personalised service by anticipating guest needs
• Support the Bell Captain with luggage handling and guest assistance
• Maintain a polished and welcoming entrance area
• Work closely with Front Office and Concierge teams to ensure seamless arrivals and departures
• Thrive in a fast-paced environment while staying professional and guest-focused

Requirements

• Previous experience in a luxury hotel or premium service environment
• Highly organized with strong time management skills
• Keen eye for detail and commitment to high standards
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Passion for delivering personalized luxury service
• Flexibility to work a rotating roster including weekends and public holidays
• Full working rights in Australia

Benefits

• Global discounts on accommodation and dining across 100+ Accor hotels
• Generous leave entitlements including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount at signature venues
• Career development opportunities within a globally recognised brand
• Onsite perks including complimentary dry cleaning, barista coffee, and staff lunch buffet
• Complimentary hotel stay package for work anniversaries
• 24/7 access to Employee Assistance Program

About the Company

Sofitel Sydney Wentworth is an icon of Australian hospitality and a landmark of culture and creativity in the heart of Sydney. Following a transformative refurbishment, the hotel blends rich heritage with contemporary luxury, offering 436 redesigned rooms, an exclusive executive lounge, and exceptional dining venues.