Hostess/Receptionist

Responsibilities

• Greet guests warmly and escort them to their tables
• Manage reservations, waitlists, and seating arrangements efficiently
• Maintain a clean, organized, and welcoming reception area
• Communicate guest preferences and special requests to the service team
• Handle guest inquiries, concerns, and service recovery with professionalism
• Coordinate with waitstaff and management to ensure smooth service flow
• Answer phone calls, manage bookings, and provide accurate information
• Support overall guest satisfaction through attentive and proactive service

Requirements

• Previous experience as a Hostess/Receptionist in a restaurant or hospitality setting
• Excellent communication and interpersonal skills
• Professional appearance and confident, friendly demeanor
• Ability to multitask and remain calm under pressure
• Strong organizational skills and attention to detail
• Flexibility to work shifts, weekends, and holidays
• Knowledge of reservation systems is an advantage

Benefits

• Competitive salary and service charge
• Career development and internal growth opportunities
• Multicultural, supportive work environment
• Staff meals and exclusive employee discounts
• Opportunities to join new branch openings

About the Company

Buffalo Wings & Rings is a global restaurant brand known for its premium wings, vibrant atmosphere, and exceptional service. With multiple branches across the UAE, we’re redefining casual dining by combining great food with great energy. Our team is our pride — we grow together, celebrate success, and deliver experiences that keep guests coming back.