Host/Hostess

Responsibilities

• Assist the Executive Host in managing relationships with assigned domestic guests to ensure needs and preferences are met
• Coordinate guest reservations for accommodation, dining, entertainment, transportation, and special amenities
• Support the execution of domestic marketing promotions, loyalty programs, and exclusive events
• Maintain accurate guest records, preferences, and service requests in CRM and related systems
• Provide frontline support to guests, handling inquiries and requests with professionalism and discretion
• Collaborate with Gaming Marketing, VIP Services, and other resort departments to deliver seamless guest experiences
• Monitor guest activity and provide updates to the Executive Host to support player development strategies
• Uphold Wynn Resorts’ service standards, data privacy requirements, and UAE regulatory compliance

Requirements

• Bachelor's degree in Hospitality, Marketing, Business Administration, or a related field
• 1–3 years of experience in hospitality, luxury service, or guest relations
• Strong interpersonal and communication skills with the ability to build rapport with guests
• Proficiency in Microsoft Office Suite; experience with CRM or hospitality systems is an advantage
• Fluency in English; proficiency in Arabic or other regional languages is highly valued
• Professional, polished demeanor with a passion for luxury service
• Flexibility to work evenings, weekends, and holidays

Benefits

• Attractive salary paid in UAE Dirhams (AED)
• Excellent leave policy
• Comprehensive healthcare package
• Incentive programs and other employee benefits

About the Company

Wynn Al Marjan Island is an upcoming opulent and entertaining beachside destination in the United Arab Emirates. Scheduled to open in 2027, this integrated resort will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and a five-star spa, offering a world-class experience for discerning guests.