Hospitality Operations Manager

Responsibilities

• Ensure homes under your stewardship are consistently functional, clean, and stocked (FCS) and guest-ready
• Manage a team of housekeepers, including scheduling, task assignment, and performance monitoring
• Prioritize and delegate tasks to Hospitality Coordinators for inspections and restocks
• Act as the operational point of contact for assigned homeowners
• Coordinate with Guest Experience and Maintenance teams to resolve guest-reported issues
• Take ownership of guest and owner issues by independently approving solutions and compensation
• Monitor guest review scores and collaborate with leadership to improve performance
• Partner cross-functionally with onboarding, revenue, and field teams

Requirements

• 3–5 years of operational experience in hospitality, property management, or a related field
• Strong communication and organizational skills
• Experience coordinating or delivering fieldwork in a fast-paced setting
• Proven ability to solve problems and act with urgency
• Tech savvy with comfort using mobile and desktop task tools
• Valid driver’s license and reliable transportation
• Availability to work weekends, holidays, early mornings, and evenings

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, and vision insurance

About the Company

Roofstock is a leading end-to-end investment platform for single-family rental homes, merging real estate investment with cutting-edge technology to reinvent the rental housing ecosystem.