Hospitality - Front Office

Responsibilities

• Carry out hotel guest check-ins and check-outs in accordance with established procedures and protocols
• Inform guests about their booking packages and provide guidance on their stay organization
• Guide and assist guests in the lobby, answering questions to enhance their Resort experience
• Proactively suggest solutions and alternatives such as restaurant reservations or re-routing
• Perform upselling actions by proposing higher-category rooms and breakfast options
• Create personalized moments of interaction in line with the hotel's theme to exceed guest expectations

Requirements

• Fluency in French (C1 level)
• Upper-intermediate level of English (B2 level)
• Intermediate level (B1) in a third European language
• Ability to work a flexible schedule, including weekdays, weekends, day, and night shifts
• Strong interpersonal skills with an energetic, friendly, and empathetic approach

Preferred Qualifications

• Previous experience in Front Office or Reception (minimum 1 year)

Benefits

• Up to 6 weeks of vacation per year plus 3 additional leave days
• 13th-month salary bonus after one year of service
• Double pay on worked public holidays after one year of service
• Partial reimbursement for transportation costs (80% of Navigo Pass) and meal subsidies
• Complimentary access to the parks and Disney+ platform
• Opportunities for continuous training and career development

About the Company

Disneyland Paris is the number one tourist destination in Europe, where Cast Members work to offer every guest an unforgettable Disney Experience across two theme parks and seven hotels. As part of The Walt Disney Company, we are dedicated to creating world-class stories and experiences through a commitment to excellence and sustainable tourism.