Hospitality Coordinator

Responsibilities

• Conduct inspections of homes before and after guest stays to ensure brand standards
• Restock consumables and inventory supplies to maintain FCS readiness
• Leave hospitality touches such as gifts and welcome notes for arriving guests
• Handle basic maintenance tasks like lightbulb changes and TV resets
• Support turnovers with bedmaking, resetting decor, and removing trash
• Respond quickly to urgent in-stay needs or on-the-ground guest issues
• Track supply usage and flag homes with unusual patterns
• Act as a professional presence in the field, including handling guest and owner communications
• Support Hospitality Managers with dispatching field tasks

Requirements

• 1+ years of experience in hospitality, property care, or vacation rentals
• Detail-oriented and highly reliable
• Ability to follow checklists and brand standards consistently
• Physically capable of lifting 25+ lbs and walking/standing throughout the day
• Strong communication skills and service-minded attitude
• Comfort using mobile apps and task tracking tools
• Valid driver’s license and reliable vehicle required
• Availability to work weekends, holidays, and on-call rotations

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance

About the Company

Roofstock is a leading end-to-end investment platform for single-family rental homes, merging real estate passion with cutting-edge technology to reinvent the rental housing ecosystem.