Hospitality Associate

Responsibilities

• Welcome and assist guests with check-in and special requests
• Provide personalized local recommendations and insights
• Maintain common areas, coffee stations, and concierge closets
• Perform quality checks using TechTool 'Safety Culture'
• Prepare for guest arrivals and organize engagement events
• Resolve guest requests and troubleshooting via Breezeway
• Coordinate with remote Guest Experience teams via Slack and Kustomer
• Handle emergency situations such as lockouts

Requirements

• Minimum 2 years of hospitality experience or 2 years in customer service
• At least 1 year of experience in guest service roles
• Tech-savvy with an affinity for learning new platforms
• Availability for afternoons, evenings, weekends, and holidays
• Access to reliable transportation
• Ability to lift items up to 50 pounds
• Ability to maintain composure under pressure

About the Company

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike.