Hospital & Patient Services Manager

Responsibilities

• Grow clinic patient census and treatment volume by providing superior customer service and admission support to referral sources and patients.
• Build and maintain strong referral relationships with hospital discharge planners, physicians, and other healthcare partners.
• Facilitate and coordinate the admission process for patients referred for dialysis services, ensuring timely placement in appropriate clinics.
• Conduct market analysis and implement effective weekly, monthly, and quarterly marketing plans to meet business objectives.
• Collaborate with clinical managers and hospital staff to manage patient shift requests and facilitate outpatient placement.
• Educate patients and families on insurance benefits, renal services, and treatment options.
• Monitor industry trends and local market changes to provide regular updates to management regarding program status and obstacles.

Requirements

• Bachelor’s Degree required.
• 2–5 years of related experience (or an advanced degree without experience).
• Excellent oral and written communication skills with the ability to interact with all levels of personnel.
• Proficiency in Microsoft Office applications.
• Strong organizational, interpersonal, and customer service skills.
• Detail-oriented approach to managing account data and call reports.

About the Company

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease. We are dedicated to improving the quality of life for patients worldwide by offering high-quality products, innovative technologies, and exceptional treatment concepts.