Homelessness Prevention Case Manager

Responsibilities

• Conduct prescreens and intakes to determine participant eligibility and assess assistance needs
• Develop and implement strength-based case management plans to help families maintain stable housing
• Provide families with information, referrals, and connections to community resources and public benefits
• Act as an advocate through landlord mediation, tenant rights education, and legal service connections
• Assist families with budget counseling, financial literacy, and immediate crisis intervention
• Document all program activity, including intakes and financial assistance, in HMIS and Salesforce databases
• Maintain accurate case files and progress notes adhering to professional standards
• Support program outreach and build collaborative relationships with community partners like schools and courts

Requirements

• Bachelor's degree in social work, public health, or a related field (or equivalent experience)
• One year of experience in human services or a related field
• Bilingual and bicultural proficiency in English and Spanish (written and verbal)
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Suite
• Valid CA driver's license, reliable personal vehicle, and vehicle insurance
• Ability to deliver difficult messages with compassion and work in a fast-paced environment

Preferred Qualifications

• Two years of experience working in outreach, shelter, or supportive housing programs
• Experience working with landlords, local rental markets, or Housing First focused non-profits

Benefits

• Fully paid medical insurance for employees and majority paid insurance for qualified dependents
• Dental and vision insurance
• 12 paid holidays and 10 paid sick days per year
• Paid vacation starting at 10 days per year
• Basic life and long-term disability insurance
• Professional development opportunities

About the Company

Sacred Heart Community Service has been a leading institution fighting poverty in Santa Clara County for more than 60 years. We combine impactful programs that address the consequences of poverty with community organizing to push for systemic change. Our mission is to change lives and impact poverty, working toward a vision where every child and adult is free from poverty.