Homeless Support Officer

Responsibilities

• Support individuals experiencing homelessness living in temporary accommodation and those at risk of homelessness.
• Develop comprehensive pathway plans to transition customers into stable accommodation and support.
• Provide appropriate tenancy training to help individuals maintain long-term housing stability.
• Build and maintain positive relationships with support organisations to ensure early intervention and reporting.
• Provide accurate information and advice to the public and professionals.

Requirements

• GCSE Maths and English at Grade 4-9 (A-C) or equivalent.
• Strong understanding of the underlying causes of homelessness, including mental health and substance misuse.
• Comprehensive knowledge of the social benefits and welfare system.
• Excellent communication, negotiation, and persuasion skills.
• Ability to work effectively within a team and act on own initiative.
• Ability to work flexible hours, including some weekends and outside normal office hours as required.

Preferred Qualifications

• Minimum of two years post-qualification experience in a professional capacity working with homeless or vulnerable customers.
• Previous experience working within a Local Authority or Housing Association.

Benefits

• Competitive salary ranging from £31,206 to £33,819 per annum.
• Flexible working options and flexible hours.
• Comprehensive pension scheme.
• Favourable holiday entitlements.
• Opportunities for learning and professional development.

About the Company

Wyre Forest District Council is a dedicated workforce of approximately 350 people working to benefit the local community across Kidderminster, Bewdley, and Stourport-on-Severn. We strive to create a safe, vibrant, and clean place to live, work, and visit, guided by our values of teamwork, fairness, dependability, and putting communities first.