Home Support Coordinator, Utilities

Responsibilities

• Own end-to-end execution for a portfolio of operational workstreams, ensuring adherence to SLAs and deadlines.
• Map, document, and continuously improve processes to reduce cycle time, error rates, and unit costs.
• Build and maintain trackers and dashboards in Google Sheets to monitor speed, accuracy, and cost metrics.
• Use tools like Jira, Confluence, and Salesforce to manage work intake, ticket routing, and status updates.
• Apply AI tools (e.g., ChatGPT, Claude, Gemini) to draft SOPs, summarize cases, and automate repetitive tasks.
• Partner with Accounts Payable and Finance to support invoice processing, reconciliations, and vendor issue resolution.
• Create and maintain clear documentation, including process maps, SOPs, playbooks, and runbooks.

Requirements

• 2+ years of experience in operations, business operations, or a similar execution-focused role.
• Strong proficiency in Google Sheets or Excel (pivot tables, lookup functions, etc.).
• Experience working with workflow tools such as Jira, Confluence, or Salesforce.
• Hands-on experience using AI tools in a professional capacity to improve productivity.
• Ability to work onsite from Opendoor’s Phoenix office on a full-time basis.

Preferred Qualifications

• Experience in residential real estate, proptech, or adjacent industries like mortgage or home services.
• Experience in Accounts Payable, invoice processing, or high-volume financial operations.
• Familiarity with KPI design (SLA adherence, turnaround time, error rates) and BI tools.
• Exposure to process-improvement methodologies such as Lean or Six Sigma.

About the Company

Opendoor is building the modern system of homeownership, giving people the freedom to buy and sell homes on their own terms through an end-to-end online experience.