High Intensity Peer Counselor

Responsibilities

• Support a high-touch panel of individuals with complex acuity levels through hybrid in-person and virtual support
• Provide intensive post-discharge management and transitions of care following psychiatric hospitalization
• Coordinate Substance Use Disorder treatment plans and support medication adherence
• Develop safety and action plans by understanding individual triggers and supports
• Co-navigate systemic barriers including appointments, transportation, and care enrollment
• Resolve social challenges such as housing, food, and transportation
• Participate in daily huddles and regular interdisciplinary reviews
• Maintain empathetic, trusting relationships to help individuals avoid traumatic events

Requirements

• Lived experience with SMI (serious mental illness) and/or SUD (substance use disorder) and recovery
• Minimum of two years demonstrated recovery time from a mental health or substance abuse disorder
• State Peer Recovery certification or eligibility to obtain it within six months
• Ability to complete a paid training period and pass assessments
• Interest in obtaining a Community Health Worker (CHW) credential
• Training or willingness to be trained in de-escalation techniques (e.g., CPI, Mental Health First Aid)

Preferred Qualifications

• Experience with direct in-person engagement for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of trauma-informed approaches to peer support
• Familiarity with local community resources and behavioral health systems
• Ability to spend 80%+ of time in the community (homes, hospitals, streets)
• Valid driver's license in good standing

About the Company

firsthand supports individuals living with SMI through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. The company focuses on meeting individuals where they are to help them reconnect with necessary healthcare and achieve behavioral and physical wellness.