Helpdesk/Access Manager

Responsibilities

• Manage and validate access to IC PKI-enabled databases and monitor SIPRNET/JWICS account requests
• Provide Tier 2 database support including troubleshooting and user profile management
• Manage Intelligence Community of Interest (COI) access and entitlement management systems
• Serve as DoDIIS PKI Trusted Agents and assist with certificate installation
• Maintain Access Management SOPs, transaction metrics, and ad hoc reports
• Monitor Help Desk communication channels including phone, voicemail, and group mailboxes
• Update and maintain Help Desk websites and documentation on SIPR and JWICS

Requirements

• Active DoD TS/SCI clearance with ability to obtain CI Polygraph
• Experience with access management operations (PKI, JPAS, Scattered Castles, or JEMS)
• Experience with complex security classification procedures and cross-domain operations
• Ability to obtain DoDD 8140.01 IT Level II certification within 30 days
• Senior level: 4 years of advanced M3 experience and military training experience
• Mid level: 2 years of M3 experience

Preferred Qualifications

• Bachelor's degree in a related field
• Associates degree with 7 years of intelligence experience or High School Diploma with 9 years of intelligence experience

About the Company

North Point Technology focuses on long-term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.